How long is the order processing time?
Normal processing of orders is 3 to 5 business days after we receive your payment depending on the volume of orders. We serve orders, on a first come, first serve basis. You will receive an order confirmation after we receive your payment.
If any products are out of stock, we will notify you as soon as possible by email and/or phone call.
Once the order has been shipped, you will receive a tracking number or you may log into your account and track your orders.Please be patient and give us some time allowance in both processing and shipping your orders especially if the items are on high demand. Rest assure that we are doing our best to serve you in order to give you the satisfaction that you deserve. Please see shipping and delivery details below for more information. For other concerns, please feel free to contact our support team at firstname.lastname@example.org.
Are you shipping internationally?
Yes, we are shipping internationally but due to numerous delivery issues we decided to stop shipping our products to the countries listed below:
Argentina, North Korea, Libya, Syria, Iran, Turkey, Pakistan, Yemen, Afghanistan, The Sahel, The Democratic Republic of Congo, Ukraine, Venezuela, Myanmar, Vietnam, Brazil, Bangladesh, Morocco, Oman, Botswana, Bolivia, Ecuador, India, South Sudan, and Caribbean Netherlands.
Please kindly note that we are unable to ship orders to PO Box or military address.
How much does shipping cost?
Standard shipping is chargeable at $4.95 per order. Free shipping for orders $75 or above. Almost all of our products include Worldwide Shipping. In order for us to get the items to you as fast as possible some items may be shipped in separate packages without extra cost. For more inquiries and concerns please feel free to contact our support team at email@example.com.
How long is the delivery?
Delivery usually takes around 2 to 4 weeks but due to the high demands of some of our most popular products in remote areas, please allow 3 to 6 weeks for delivery. Please note that delivery time varies on your location, weather condition, your local customs, and postal services.
If your order has not arrived in the estimated delivery times, please feel free to contact our support team at firstname.lastname@example.org
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Can you provide me with a tracking number?
Yes, the tracking number is available for most of the countries and will be sent to you through email. It may take up to 14 days during peak season as the shipping company may delay the shipment. Make sure to open your account so you can keep track of your order status.
I've entered a wrong shipping address! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we cannot promise anything as all our items are usually processed immediately after an order is placed and shipped out within the day or a few days after. If your order has already entered the shipping process, we will not be able to stop it.
Can I cancel my order after it's been placed?
Yes, it is possible to cancel within 12 hours after the order has been placed. However, after 12 hours of placing your order, we cannot cancel it since it has been already processed and/or shipped.
Are there customs, taxes, duties, and/or tariffs?
We are not responsible for customs, taxes, duties, and tariffs. Unfortunately, we have no control over that, it all deals with laws and regulations in your respective country. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Bubs n Kids is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
Will my order come in one package?
In order for us to get the items to you as fast as possible some items may be shipped in separate packages.
Can I get a refund if I do not get my item?
It usually takes around 2 to 4 weeks to arrive unless remote destination or festive season, which may take up to 6 weeks to arrive. Customs checking will also delay the delivery time, please be patient with the delivery. If the parcel does not arrive in 2 months, with tracking information or the sent receipt of the parcel provided, a refund of up to 80% of the order or a replacement will be sent again under the agreement.
In cases that you did not receive your order after 2 months or 8 weeks, please email us immediately to address your concern accordingly. Failure to do so within 2 months, or 90 days from the date of purchase will void your right to claim for any refund or replacement.
What is the return policy?
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately (within one week) at email@example.com with details/photos of the product and the defect.
We will fully examine the photos and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product (Buyer is responsible for paying the shipping cost) or refund 80% of the purchase price, using the original method of payment.
Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates. Please also see delivery information above. If you require expedited shipping, please contact us for availability and pricing.
7 to 15 Days (90%)
16 to 25 Days (95%)
26 to 40 Days (99.99%)
41 to 60 Days (100%)
Battery Charging Case etc. flammable accessories takes longer duration in shipping. Because they are not allowed in air cargo. They will be shipped via surface cargo (road, train or ship).
Why it takes time?
It takes time because we ship products via international shipping which requires custom clearance in both countries. Please see shipping and delivery information above.
What if item is not received?
We have an easy refund policy, if and only if we fail to deliver the item within the above mentioned time or after 2 months whichever is applicable based on your location. We will refund 80% of the purchase price (excluding shipping fee) or we can resend a new order. Please see shipping and delivery information above.
Please allow 3 to 5 business days for your order to process. Be sure to add this duration to your shipping time estimates.
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information (delivery address). We will do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.
IMPORT DUTIES, TAXES or CUSTOMS FEES
Bubs n Kids is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.
We are not responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and…
Bubs n Kids reserves the right to abandon the package(s) and will not be responsible for any refund.